Our experience has taught us that every transaction and every benefit question is unique in its importance to each individual.

Our Team

IPI has been providing personalized third-party administration for over 50 years. Our dedicated staff delivers an unparalleled level of service to approximately 60,000 plan participants. Our experience, education and accessibility provide our clients and their employees/members with best-in-class customer service.


Senior Management: Over 100 combined years of experience
Account Managers: Average over 20 years of experience
Claims Personnel: Average over 7 years of experience

Lawrence L. Bourland

Richard M. Poulaino
Executive Vice President

John S. Sardo
Vice President